Compliance as a Service (CAS) is a growing trend in technical support. It’s not a new concept, but businesses are recognizing that it can dramatically improve productivity and profitability. A tech-support company that offers certified and compliant tech support for an organization’s technology needs can deliver a gamut of solutions to help clients meet federal and state security requirements.
The Bureau of Technology Management and Security (BTMS), an agency of the U.S. Department of Commerce, defines CITES as “a group of international standards, conventions, guidelines, and policies related to information assurance”. A number of nations participate in the BTMS including China, India, Japan, and Russia. In addition, the United States is a leading country of participation in the BTMS.
Compliance as a Service is most commonly offered by independent technical support companies that specialize in managed services. Such providers may offer support via remote management, call center, or live chat services. Some providers may also offer IT professionals on call to respond to inquiries. Call center services may also be offered as an independent component of a compliance offering. Call center as a service can provide hands-on technical support that includes evaluating threats, implementing security measures, and responding to customer inquiries and concerns.
Compliance as a Service has many benefits to a business.
For instance, there is no need to hire new personnel with extensive knowledge of security issues. A tech support representative simply needs to have strong verbal communication skills and a high level of computer and Internet literacy. Additionally, compliance tech support requires minimal training, since they must have already mastered the basic skills needed to provide guidance to a client. Finally, tech support can help businesses identify their unique security needs and customize a customized solution based on those needs.
Businesses must choose which aspects of their businesses they want to focus on, such as compliance or technology implementation. There are several companies that offer these services. Many provide complimentary audits, training, and tutorials to businesses on an annual basis. In addition to offering training and support, tech-support representatives may also assist organizations with securing additional certifications and accreditations, depending on the type of support they require. For instance, some tech support companies may also work with organizations to establish the creation of their own VIN number for tracking and collecting insurance claims.
Businesses should first consider what types of technology support they need before deciding whether they should utilize a compliance provider. If they only need a basic solution to test for compliance, they should consider contacting a compliance provider on their own. On the other hand, if they have specific requirements, they should first talk with their tech support representative to determine the extent of their technology implementation requirements. A quality compliance tech support provider will be able to provide a comprehensive solution that meets each of the organization’s specific security requirements.
Compliance as a service is an excellent alternative to traditional management and security solutions.
Using a tech support company to perform the required tasks may also save the organization money by avoiding hiring additional personnel. Compliance as a service can save a business money in several ways. Companies will not have to pay for training or education and they won’t have to pay for the administrative expenses associated with maintaining in-house IT professionals. A tech support firm can fulfill these needs quickly and efficiently, while still giving the company the peace of mind that the required steps are being taken to comply with state and federal regulations.
Compliance as a service is very flexible and client friendly. Tech support representatives will often be available twenty-four hours a day, seven days a week to answer questions. They will also be available to meet with clients and discuss the specifics of the security program.
- Depending on the type of program and compliance requirement, a tech-support representative may also be asked to conduct mock exams to measure progress and verify that the program is compliant with state and federal regulations.
- Businesses can get started with their compliance support immediately by contacting a provider.
- By choosing to work with a tech-support provider who offers this level of flexibility, businesses will be able to reduce their initial investment and focus on more important matters such as expanding their business and improving customer service.